German Speaking Credit Specialist

In this particular credit team, you will join a group of analysts specialising in the detection of first party fraud. This means you will deal with Card Members who have obtained card with the intention never to repay the company. It will be your job to analyse accounts based on behaviour to determine whether a Card Member is genuine.

Core Responsibilities

• Use a variety of internal and external risk assessment tools to pre-empt potential high credit loss accounts;
• Assess the risk of false applications;
• Take preventative action on accounts in a timely and accurate manner by placing the appropriate blocks on cards;
• Escalate all high value, high risk accounts to the Team Leader or above for early warning purposes;
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value

Required Skills

• ­­­­­­GERMAN speaking;
• An excellent communicator with exceptional interpersonal skills;
• Confident taking initiative and making difficult judgement calls;
• Able to use negotiation and relationship management skills to provide win-win outcomes;
• Highly self-motivated, results-oriented and positive;
• Well-presented and professional;
• Passionate about customer service