Call Centre Agent - Northampton

Position Call Centre Advisor / Customer Service Associate
Location Northampton
Salary £10.20 per hour
Rotational shifts
Training matches shifts

My client is looking for Call Centre Advisors to join their team based in Northampton. This role will be predominately dealing with general inquiries and complaints, this position is working a 6 month contract, though the business does have scope to take candidates on permanently

You will have experience working within a call centre or telephony based role and have excellent customer service skills and may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints.

Essential
-Demonstrable knowledge and experience of delivering exceptional customer service
-Knowledge of complaint handling procedures ideally from a financial /claims background
-Highly developed communication and influencing skills through multi-channels
-Confident and resilient telephone manner able to handle challenging conversations
-Strong letter writing skills
-Proven problem solving and decision making ability
-Ability to break down complex issues, assimilate & analyse information and reach a conclusion
-Collaborative approach to handling issues
-High level of quality awareness and accuracy
-Knowledge of Banking Service products and procedures
-Computer literate and able to pick up new systems quickly
-Excellent team player

Alternatively please email me your Cv to Sophie.Howley @ Manpower .co.uk or call me on 01895 204 948