Customer Delivery Specialist

The Circular Economy is about moving from a take-make-dispose system to a circular and regenerative economy. It considers the full product lifecycle: from resource extraction to product design and use, through to end-of-use management to extend product and material life, and lower total cost of ownership. The Asset Management organisation is a key part of the drive towards a Circular Economy. The Asset Management teams manage End of Lease and Asset Recovery Returns and provide tailored solutions to both customers internally and external customers in Rental; Pre-Owned; and Wholesale services.

Customer Delivery Specialist

• Order entry, end to end processing, and management.
• Daily customer contact and building strong customer relationships - mostly email based.
• Manage customer shipping requirements and delivery
• Responsible for managing customer payment terms and tracking invoices and accounts closely.
• Daily use of excel, Outlook and internal systems
• Work towards crucial deadlines and target in a fast paced environment
• Responsible for month end business, correct closure of orders to coincide with monthly revenue.
• Flexibility to help other team members at busy times
• Partake with importing process at busy times to maximise order flow and help with business goals
• Owns operational processes, providing stock lists and reports to product manager

Knowledge and Skills:

• Broad knowledge of Order Management processes and customer service
• Computer proficiency (MS Office - especially Excel)
• Superior communication skills both, written and verbal
• Problem solving skills
• Time management skills
• Understands how the business operates
• Flexible hands-on approach to work
• Ability to work well within and team and help when required
• Equally able to work alone using initiative with little supervision

Experience

• Previous experience in fast-paced environment providing administrative & clerical support.
• Experience in acting as liaison between customer and sales team.
• External customer interface experience (e.g. calling to customers)
• Experience in maintaining strong working relationships and effective lines of communication with customers and internal partners
• Experience in answer to a wide-range of customer inquiries