South American Content Review

Location
Dublin, Dublin City Centre
Salary
Up to EUR22500.00 per annum
Posted
16 Apr 2019
Closes
07 May 2019
Ref
BBBH708
Contact
Paul Hughes
Sector
IT
Job Type
Permanent
Hours
Full-time
Our client runs a multilingual Website Support Centre onsite with one of our Technology Clients in Dublin. It is an instantly recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide.

Job Type / Category

We currently have a number of openings for Content Review Agents - Spanish speaking (South American)

Required Education, Skills and Qualifications

Job Type / Category

-Work with an online tool and validate accuracy of data displaying on certain websites.
-Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
-Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.
-Process and raise required requests/transactions and make sound decisions related to customer requirements.
-Follow all compliance and security measures relating to client data.
-Take action on process transactions and handle the same with proper research.
-Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
-Adhere to process norms and structure.

Required Education, Skills and Qualifications

We are looking for bilingual candidates (English + Spanish ( South America), graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.

**Candidates must have lived in South America for min 2 years**

**Fresh graduates will also be considered.**

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