Resource Management Coordinator

6 month contract - Milton Park, Didcot. Starting ASAP.

Engineer Scheduling

• To fulfil all engineer booking requests received by the Resource Management team.
• To validate all booking assumptions to ensure appropriate engineer usage.
• To manage and maintain all resource bookings within the scheduling tool to ensure the efficient use of field engineering resource to meet business objectives including matching engineer levels.
• To highlight any issues and provide alternative resourcing options that can help to minimise the risk to the successful fulfilment of all business requirements.
• Formulating and implementing action plans where corrective action is required to meet business requirements.
• Manage engineer resource costs and ensure the correct project or division is charged for engineer time.
• To highlight to the Team Leader where skills or capacity issues are impacting the ability to meet business requirements.

Improvement Work

• To own and maintain all process and quality documents relating to the resource planning and booking process.
• To be actively involved in work with all business areas to look for lean and efficient improvements in current working practices.
• To understand all issues relating to the scheduling tool. To play a significant role in the modification and development of internal information systems to deliver business objectives.

• To identify when additional resource is required to support your role and support the Team Leader in forecasting work as required.

Key knowledge and skills:

• High Attention to Detail
• Strong Planning & Organising
• Strong Judgement and Prioritisation
• Process definition and improvement focused
• Knowledge of RM products and services
• Strong written and verbal communication skills
• Strong customer focus and empathy