IT Service Desk Agent

Location
Dublin
Salary
EUR25000 - EUR26500 per annum
Posted
18 Apr 2019
Closes
16 May 2019
Ref
BBBH567
Contact
Livia Stasakova
Sector
IT
Job Type
Permanent
Hours
Full-time
One of the biggest IT providers located in Swords is looking for a new addition to their IT Helpdesk Team. Become a new member of 1st line support, and be the single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.

Your job will be:
*Supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs)
*Developing an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service
*Ensuring problem resolution actions are taken following processes and systems in place
*Taking ownership for listening to and understanding basic customer problems, asking relevant questions to resolve problems within required timescales
*Acting as a team player and a helpful and effective member of the team
*Taking ownership of your own development in the role

To be a good fit you need:
*6+ months experience with IT Helpdesk support
*Experience supporting Office 365, Citrix, using Active Directory
*Fluent English

You can expect:
*23 months contract
*Salary €26,500 per annum
*23 days of annual leave
*Taxsaver tickets
*Access to online training database

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