Order Book Administrator

Recruiter
Undisclosed Company
Location
North Lanarkshire, Motherwell
Salary
£9.60 - £10.50 per hour
Posted
24 Apr 2019
Closes
14 May 2019
Ref
HONJP00144502
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time

A Brilliant opportunity has arisen for an Order Book Administrator to join our client in Motherwell on a full-time basis. This role is paying between £9.60 - £10.50 p/h working 8.00am to 4.00pm temporary for 3 months.

The Order Book Administrator is mainly responsible for managing the ECC EMEA Order book across all Sales Organisations and channels.

Responsibilities

  • To own a dedicated part of the ECC EMEA order book either on country/customer or item level.
  • To regularly review the open order book under its responsibility and trigger appropriate actions as required.
  • To expedite overdue order lines with the supply chain teams such as supply locations and distribution centres.
  • To replenish the distribution centres to ensure product availability in line with the provided guidelines and rules.
  • To allocate stock to strategic customers in case of product shortages.
  • To reserve stock on time to export orders to maximize revenue.
  • To manage and trigger emergency shipments and obtain Management approval upfront.
  • To liaise with internal departments and resolve any customer requests and inquires in a timely manner.
  • To support other Customer Care roles if required/requested.
  • To support projects and process improvements to increase customer satisfaction and productivity

Key Metrics

  • Customer satisfaction ratings
  • Customer OTTR/OTFP

Skills and Experience

  • Experience with SAP R3
  • Microsoft Office knowledge
  • Interpersonal skills
  • Communication skills both verbal and written
  • Listening skills
  • Customer focused
  • Stress tolerance
  • Attention to detail and accuracy
  • Team minded
  • Self-motivated