Customer Service Advisor - Liverpool
Customers are at the heart of BT's business and delivering outstanding customer service is our number one priority. Do you have the ability to cope under pressure and still provide a first-rate customer experience?
As a Customer Service Advisors you will be required to answer a combination of short length incoming calls; including 999 calls, which involves transferring to the appropriate emergency authority, Directory enquiry calls and operator services.
Call centre experience is not essential as full BT Training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:
- A professional, can-do attitude
- A willingness to apply yourself during your training and into your future career
- An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures
- Confident use of a keyboard.
In addition to above if you have an accurate typing speed of 50 w.p.m you could be suitable to join our NGT Relay Service (The NGT Relay Service is to help anyone who can't hear or speak on the phone because they may be deaf, hard-of-hearing or speech impaired. A Relay Assistant in a call centre acts as an intermediary by typing or speaking the real-time conversation verbatim).
We have 37.5 hours full time hours available 5 days a week over Monday to Sunday between the hours of 08:00-23:00. With an initial 2 weeks full time training between the hours of 9am to 5.15pm. Premium pay for all hours worked after 9pm Monday to Saturday £12.95 Sundays between £19.48 to £22.69 per hr.
In addition to the competitive salary, you'll also receive a full contract of employment, access to internal training tools and ongoing coaching and support with potential opportunities to advance your career at BT, furthermore as a valued employee, you'll also qualify for a wide range of high street discounts.
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