Truck/HGV Tyre Fitting Manager - Carlisle

Recruiter
Undisclosed Company
Location
Cumbria, Carlisle
Salary
Up to £31452 per annum
Posted
01 May 2019
Closes
29 May 2019
Ref
ZMCTT123
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

ZONE MANAGER - TRUCK/HGV TYRE FITTING MANAGER

CARLISLE

£31,452 PER ANNUM

47.5 HOURS PER WEEK

MONDAY - FRIDAY - 08:00 AM - 17:30 PM, SATURDAY 08:00 AM - 13:00 PM

Company Overview

  • My client was established in 1965 after their parent company bought a number of small independent garages, thus forming Associated Tyre Specialists. In 1974 they extended their network buy buying 70 centres of the tyre brand.
  • Over this time their network and expertise continued to grow and in 1991 they became the first ever national tyre specialist to gain SAFEcontractor and CHAS approval.
  • Their commitment to health and safety only improved winning the most prestigious award from 2014-2018. Currently, they are the only tyre specialist recognised at this level.
  • In 2015 they celebrated their 50th year in businesses, their history and experience make them one of the leading tyre and vehicle service providers in the UK.
  • Every year they help thousands of customers keep their vehicles safe. From MOT tests and servicing to brand new tyres and batteries, they have a plethora of products and services to help when your vehicle needs it most.

The Role

  • To lead and manage a team of Truck Tyre Technicians and Chargehands who are involved in the maintenance of tyres to commercial vehicle fleets within a dedicated geographic area (zone).
  • You will consistently ensure that a high level of customer service to both internal and external customers is achieved, often within a critical time-frame, ensuring compliance with customer service level agreements and internal procedures.
  • You will work with the Regional Manager to achieve the agreed performance measures and objectives in order to maximise commercial opportunities and therefore, ensuring sustained profitability.
  • There will be a requirement for you to carry out fitting duties.

Experience Required

To be appointed to this role, the following are minimum requirements:
You must have experience of:

  • Fitting commercial tyres
  • Supervising or managing a team of people
  • Working in a fast paced commercial or customer focused business
  • Managing customer expectations and demands to provide outstanding customer service
  • Working under pressure often to tight deadlines
  • Working to defined key performance indicators

The following experience is desirable:

  • Licence to Fit/City and Guilds trained
  • REACT Card Holder

Person Specification

  • To be appointed to this role you must be able to demonstrate the following:
  • Ability to manage and motivate
  • Use initiative to make informed decisions
  • Ability to challenge behaviours and act as a role model for others
  • Ambitious and target driven  Problem solving - recognition, assessment, ownership and solution delivery
  • Willing to take ownership and responsibility for customer requirements
  • Outstanding communication skills
  • Calm under pressure and flexible in approach
  • Strong organisational skills and ability to prioritise
  • Have a positive outlook
  • Being a team player
  • A good working knowledge of using Microsoft Word, Excel and PowerPoint and in house systems would be an advantage
  • A full valid UK driving licence is essential

Key Responsibilities

  • Proactively lead, advise, coach and motivate the team, ensuring maximum performance is achieved
  • Understand and deliver your agreed profit and loss (P&L) targets in order to achieve sustained profitability
  • Drive performance to continually improve against key performance indicators (KPIs)
  • Ensure adherence to agreed service level agreements (SLAs)
  • Allocate work to the team
  • Manage and control stock, ensuring accuracy and that the correct stock levels are maintained.
  • Manage the fleet planner
  • Ensure resources are managed efficiently
  • Ensure Job Sheets are completed to a satisfactory standard
  • Carry out fitting duties as required
  • Ensure full compliance to Company policies and procedures
  • Communicate and implement the Company Health and Safety Strategy and ensure compliance in your team
  • Help support and train new members of the team
  • Working closely with the Field Operations Trainers, ensure that staff are trained and developed to a competent level
  • Undertake 121s with each member of the team; ensuring appropriate PDPs are in place
  • Provide feedback to each member of the team
  • Adapt approach depending on customer situation
  • Work flexibly to support business
  • Create a close working relationship with key stakeholders
  • Strive to maximise internal and external customer satisfaction

If you would like to hear more information on this role; please can you contact me on 01895 205 493 or alternaitvely email me at Jamie.Rogan @ manpower .co .uk

"Tyre" "Fitting" "Tyre Fitting" "Management" "Tyre Manager" "Workshop" "Automotive" "Vehicle"