Customer Service

Internal Sales Administrator / Customer Service.

Responsibilities / Tasks:
*Answering incoming calls, and distributing to relevant parties
*Taking and Processing Customer Orders
*Processing Returns Documentation and Credit/Debit Notes
*Filing S.O.E's in numerical order.
*Dealing with all types of Customer queries and complaints
*Processing Credit Card Payments online
*Requesting PODs from Delivery companies and sending to customer as required
*Progressing web orders received
*Offering customers product knowledge and substitution if required
*Maintaining customer database to ensure that it is current and up to date
*Inputting and maintaining customer contract prices
*Administration around Price Increases
*Preparation of Quotations, and Pro-forma Invoices
*Running and distributing Reports relevant to your department
*Liaising with other internal departments (accounts, warehouse, purchasing, marketing)
*Supporting the external Sales Team (sending out brochures, samples, quotes, pricelists, flyers etc.)
*To complete any miscellaneous duties that may be assigned to you by management.
*Advising customers on promotions


Required Skills and Personal attributes:
*Customer focused.
*Have good communication skills, both oral and written with an excellent telephone manner.
*Good data entry skills paying good attention to detail.
*Organized and efficient in time management
*Able to demonstrate good multitasking skills
*Capability to work under pressure in a fast paced environment
*Be reliable, flexible and with the tenacity to get the job done.
*Be enthusiastic and able to use own initiative.
*Be a Team Player with good interpersonal skills.
*Demonstrate a keen interest and knowledge of both the products and business.


IT Skills Required
*Excel, Word, Outlook

Full Training will be provided on our ERP Operating System


Benefit Package
Death in Service Benefit Scheme
Pension Scheme
Income Protection Scheme

shiels.graham@manpower.ie