Deskside Support Engineer III

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III in London. This is a full-time, temporary role running for 6 months with potential to extend, Monday to Friday, 37.5 hours per week, working between the core hours of 0900-1700. The role is paying £20.41 per hour (Umbrella/Ltd contractor).

Our client's engineers provide on-site multi-vendor services countrywide for a large range of original equipment manufacturer (OEM) products. They deliver high levels of customer satisfaction, continuous flexibility and a long tradition in the deployment of high-class IT services

RESPONSIBILITIES:

• Hardware break/fix
• Desk side support
• Processing joiners/movers/leavers
• Hands and eyes for hosting and network
• Mobile device break/fix and support
• Asset and stock management / Hardware inventory tracking (AMI)
• Staging and updating laptops / desktops / tablets
• Support on workplace applications
• Transfer knowledge between internal / external colleagues and documentation
• Raise suggestions and possibly execute improvements for workplace processes

SKILLS & QUALIFICATIONS

• PC/Desktop Support knowledge including Windows XP, Windows 7, 8.1 & 10 & Windows Office Suites and core application suites.
• Microsoft Certification (MCSE/MCSA/MCP's) desirable.
• Knowledge of SCCM desirable
• Accepts and handles responsibility.
• Cooperates with supervisors.
• Willing to learn new skills and work through accreditation.
• Works with minimum supervision.
• Solves personal and professional problems.
• Excellent Communication and People skills.
• Friendly phone manner.