Account Research Specialist - Milton Keynes

Account Research Specialist - Milton Keynes

Here at Manpower we have teamed up with an exceptional company to recruit for Account Research Specialist's to representative some of the UK's top performing brands. This is a great opportunity for anyone who enjoys going that extra mile to provide excellent customer service.

ROLE SUMMARY:

• Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.
• Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.
• Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
• Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances, agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other
• Adhere to rehabilitation and collections tools within criteria levels of authority
• Collate, update and maintain internal collections systems and customer databases
• Ensure statutory and regulatory requirements are upheld and customer notes updated
• Achieve Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.

ESSENTIAL FUNCTIONS:

• Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts.
• Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
• Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution.
• Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
• Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.

SKILLS / KNOWLEDGE, JOB COMPLEXITY & SUPERVISION
* Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

If this is something of interest apply online today alternatively email your CV across to claudia.garvey @ manpower.co.uk