Zone Manager - Carlisle
You have the opportunity to join this business whilst they are going through a national growth programme. Be part of the footprint of the future landscape and truly own the delivery of service within your region. This role will be to lead and manage a team of Technicians and Chargehands who are involved in the maintenance of tyres to commercial vehicles and fleets within a dedicated geographic area (zone).
You will consistently ensure that a high level of customer service to both internal and external customers is achieved, often within a critical timeframe, ensuring compliance with customer service level agreements and internal procedures.
You will work with the Regional Manager to achieve the agreed performance measures and objectives in order to maximise commercial opportunities and therefore, ensuring sustained profitability.
There will be a requirement for you to carry out fitting duties, but that's all about leading from the front!
You must have experience of:
Fitting commercial tyres
Supervising or managing a team of people
Working in a fast paced commercial or customer focused business
Managing customer expectations and demands to provide outstanding customer service
Working under pressure often to tight deadlines
Working to defined key performance indicators
The following experience is desirable:
Licence to Fit/City and Guilds trained
REACT Card Holder
This position is for immediate appointment, the company offer superb benefits and working environment, coaching and developing people as individuals - this is a great opportunity to grow your career!