Library Temporary Assistant

1

Frontline Support

Answering student and staff enquiries on library services and resources (triaging as appropriate) through webchat, email, telephone and in person. Recording and updating details of enquiries in a customer record management system (VOICE).

2

Procedural

Acquire licenses, library content and other assets for use in research and teaching, including courses, commercial and related projects by administering purchase and clearance processes. This includes:

· Preparation of appropriate documentation

· Chasing progress of enquiries

· Creating orders and processing invoices for payment.

3

Negotiation

Negotiate with rights-holders for the use of content, having regard to available budget and the University's use requirements.

4

Advisory

Provide advice on intellectual property issues and any other queries relating to rights needed in the production of a course. In addition, provide advice to University academics to facilitate access to content not held in library collections.

5

Administration

Use various systems and software to accurately create, record, file and report on data including:

· Licence costs

· Budgets

· Use terms

· Correspondence

· Decisions (including on use at risk)

· Financial transactions including orders and invoice costs

· Accessibility checking of online materials

· Support for the cataloguing of Open University research

· Customer record management, including SCONUL Access

· Persistent web links to Library resources

· Business reporting