Customer Service Advisor - Doncaster

4 days left

Recruiter
Undisclosed Company
Location
Doncaster, South Yorkshire
Salary
Up to £9 per hour
Posted
15 May 2019
Closes
29 May 2019
Ref
LS1584
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time

Manpower is currently recruiting for Customer Service Advisor in Doncaster for long term ongoing contract which it might become permanent for the right person.

A forward thinking, motivated and driven individual is required to plan, dispatch and jeopardy manage smart meter installations, working closely with field engineers to ensure completion. The successful candidate will be working in a fast paced ever changing working environment with multiple priorities and targets.

Working hours:

8am - 16.30 Mon to Fri

Pay: £9 ph

Duties

  • Effectively plan and assign installation records to the relevant engineers within designated regional/client areas. Planning of engineer schedules should be achievable, and mileage should be kept to a minimum
  • Ensure all required equipment and stock is ordered and has been delivered to ensure the job can be completed
  • Proactively communicate with your allocated engineers to ensure they are aware of any specific requirements
  • Efficiently dispatch your field resource to maximise the amount of assets fitted on a daily, weekly, monthly basis
  • Proactively jeopardy manage installations and field resource to satisfy industry SLAs and maximise completion rates Regular communication with field resource throughout the day to ensure you are aware of challenges that may impact completion of assigned jobs
  • Work closely with your Operations Support Team Leader and the Capacity Manager to ensure all available capacity is utilised
  • Submit accurate and timely reports to your Operations Team Leader as required
  • Work closely with other Operations Support Assistants and Team Leaders to share best practice
  • Continually strive to achieve performance targets, minimise GSOS and maximise completion
  • Positively engage with monthly performance reviews, coaching, feedback and any other developmental opportunities to ensure continual improvement
  • Build and maintain strong relationships with field engineers and colleagues in the office
  • Seek to continually improve the way in which we work
  • Strive to deliver the future of smart energy in line with our company vision and values

Benefits:

Free parking within 5 min walk from branch

Free fruit

Free coffees and teas

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