Deskside Support Representative IT Engineer - Glasgow

Recruiter
Undisclosed Company
Location
Glasgow
Salary
Up to £18.00 per hour
Posted
16 May 2019
Closes
13 Jun 2019
Ref
CF/785/10052019
Contact
Manpower UK
Sector
IT
Job Type
Temporary
Hours
Full-time
Deskside Support Representative (DSR) performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. The Deskside Support Representative may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. The DSR is responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. As the main interface to the customer, the DSR needs to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc. , in order to ensure that the proper team is aware of, and taking action on the problem. Strong customer communication and business skills are therefore needed since direct customer interaction is often required. Accordingly, DSRs have a direct impact on customer satisfaction, and therefore, need to understand their account/site environment.

As well as having the right skill set for the job, the right applicant is going to need to be articulate and comfortable speaking to sometimes large groups of people, as we perform IT inductions every week whereby they have to present to all new starters and HR.

Apply for Deskside Support Representative IT Engineer - Glasgow

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs