Customer Service Advisor
Would you like to take on a new career challenge in a friendly and supportive banking team? If so we would like to hear from you.
The banks vision is to become the UK's most helpful and sustainable bank and you will be key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours. In the Southend office you can take advantage of the free travel on the number 9 bus, excellent on site gym and restaurant.
As part of the Collections team here at Southend, you will manage telephone calls from our customers handling queries that relate to current bank accounts, loan agreements and credit cards.
Your main responsibilities will be as a Customer Service Advisor are:
- Manage inbound calls to help manage customer enquiries regarding late or non-payment.
- Making sure you are delivering a high level of customer service by employing active listening and good questioning skills.
- Provide and agree manageable solutions for the customer.
- Meet compliance and quality standards.
You will play an integral part in supporting Customers who may need assistance in managing their finances. Most of all, you'll ensure that the primary objective of each call is that customer receives both the best possible advice and an excellent experience.
You will ideally have some previous experience of working within a Customer focused role, moreover you have the capacity to learn and adapt to the needs of this challenging role. A good command of the English language is essential as are excellent IT skills; a positive attitude and a strong personality are a must.
If you're driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your great communication skills, demonstrate empathy, then we would really like to hear from you.
If you are continuously hitting the KPI's set by RBS and you are seen to be working in line with the RBS Values there is potential for the role to become Permanent or Fixed Term Contract (subject to availability)
We are looking for a minimum of 12 months commitment to the role.
My client offers a fantastic training programme (8 weeks) and ongoing support and development.
Start Date for the role is 28th May 2019
You'll be required to work on a rotational shift pattern between 8 a.m. and 8 p.m. Monday to Friday and Saturdays between 8 a.m and 5 p.m Total hours are 35 hours a week, any overtime is paid at an enhanced rate.
Please send your CV in the first instance via the apply now option or email direct.
You must be able to pass RBS Pre-employment screening which includes a credit check and 2 years referencing
Due to the large number of responses we receive, if you do not hear from us within 7 days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK. Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.