Telephony Agent

Chatham, Kent
Up to £9.22 per hour + na
17 May 2019
31 May 2019
Manpower UK
Job Type

Working as part of a busy, fast paced customer enquiry banking team, you will be required to support delivery of 'Best in class' customer service to internal and external customers. The role requires dealing with and providing services via the telephone in relation to queries on Customers' accounts.

You will play an integral part in supporting your team and customers alike, as such you need to be a focused self-starter. If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your strong communication skills, we would be interested in hearing from you.

You will ideally have Customer Service experience within any industry, good IT skills and a clear and concise telephone voice. Previous telephone experience would be advantageous.

You'll be required to work 5 days of 7 hour shifts between the hours of 8am-7pm Monday-Friday. Total hours are 35 hours a week

You will need to be happy to commit to working every Saturday or Sunday, the client does ask for flexibility.

You will receive a structured training programme lasting 4 weeks, with ongoing coaching & development.

A competitive hourly rate of £9.22ph. As a Manpower employee you will receive weekly pay, 33 days holiday, onsite HR support and a range of other benefits.

You must be able to pass our client's pre-employment screening which includes a credit check and 2 years referencing.

If you would like to be considered for the role then please send your CV in the first instance. Part of the application process will require you to complete assessments, the link to access those will be on the next page.

Due to the large number of responses we receive, if you do not hear from us within 10 working days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer

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