Customer Service Advisor

Job Title: Customer Services Advisor

Job Type: Ongoing temp work with the chance of being taken on permanently if successful

Location: Luton

Hours: Monday - Thursday 08:30 - 17:00 Friday: 08:30 - 16:30

Salary: £8.83 per hour / £17,000 per annum if taken on permanently

Daily duties:

• Answer all calls from customers and suppliers in a professional manner daily
• Deal with orders places including checking deliveries, order status and progression to ensure customers and managers are up to date with all information
• Deal with customer complaints
• Handle quotation requests that have been received via phone, email or fax
• Ensure all phone orders are then followed up in writing to ensure that all information is correct
• Ensure discounts are assigned to specific customers
• Assign orders to the team members where appropriate
• Place order onto the system and make sure that all the information is correct
• Notify any customers of any issues with their order such as pricing or quantity problems
• Keep customers up to date with their delivery status via email or fax
• Ensure that all duties are completed by the end of the day, such as confirming orders with customers
• Processing invoices and sending them over to company P.A
• Generate excel reports which outlines any outstanding parts to ensure customers are notified
• Ensure all emails that are sent to any customers and suppliers are cc'd to the Area Sales Managers
• Identify any changes in proposed delivery dates for major customers
• Deal with different departments to make sure that orders and managed effectively
• Liaise with the Operations Manager if you believe that there are any concerns with orders
• Keep up to date with product knowledge

About the candidate:

• Candidate must have a can-do attitude
• Must have good attention to detail
• Good telephone manner and communication skills are essential
• Knowledge of Microsoft programs
• Previous customer service is necessary
• Experience working as a team

Perm Employee Benefits:

• Contributory Pension plan
• Life assurance
• 25 days holiday plus bank holidays
• Free on-site parking