Night Lodge Porter

Manpower is currently working in partnership with a College in the Oxford City Centre which was founded in 1264 and is one of the oldest Colleges in Oxford. Located in central Oxford, the College now has over 70 Fellows, approximately 600 students and 150 support staff. As a Night Lodge Porter your primary focus will be providing a friendly and professional front of house service. As a Lodge Porter you will also have responsibility for the security and safety of college members and premises. This routinely involves; managing keys; CCTV and access control systems; monitoring various fire and security systems; conducting regular patrols and when required responding to alarm activations.

The Lodge is very much the gateway to the College and on a daily basis the team of Porters welcome and assist a significant number of Fellows, students, staff and visitors from all over the world. The Porters therefore work in a very busy and public facing role and one in which you would always be required to provide the highest possible standards of service at all times The Porters are a small team who play a large and essential role in the day to day life of the college. In addition to public facing duties, the Lodge team will routinely work closely with colleagues in other departments, helping to facilitate numerous events and activities that take place. Importantly, the Porters also provide first aid support and indirect assistance to the welfare team.

Main Duties of the Role

• Act as the first point of contact and use initiative to solve day-to-day problems within the College in a calm and efficient way, utilising good oral and written communication skills, including email.
• Issue room keys and fobs to guests and staff and issue keys, fobs and badges to contractors as part of the security procedure.
• Use KX booking system to check students and guests in and out of college rooms.
• Receive any visitor who comes to the College in an efficient and courteous manner, including conference delegates, candidates for interview and prospective students.
• Have a reasonable knowledge of the College history in order to be able to answer questions that visitors may ask.
• Collect and accurately record all monies paid by visitors or tour parties.
• Dealing with incoming and outgoing post and deliveries.
• Responsible for the physical security of College members and premises when on duty.
• Monitoring and responding to CCTV systems, fire and security alarms as required.
• Checking and responding to any incidents of unauthorised entry to the College.
• Carry out regular security patrols to check windows, external gates and buildings are secure.
• Record and report accident, security and fire safety incidents.
• Record and report any faults or defects found via the Service Desk System.
• Routinely liaise with colleagues at Oxford University Security Services staff in relation to security matters.
• Working closely with the College Discipline and Welfare teams to assist in the implementation of College Rules, including challenging noisy or unruly behaviour within the College.
• As a trained fire marshal, assist in responding to fire alarm activations
• Deal with any emergency in a swift and prompt manner, following the College Fire Plan and other emergency plans.
• Provide first aid promptly should an occasion arise. Training will be provided and you will be required to pass relevant training courses.
• Provide written incident reports to a good standard of written English.
• Put up and take down flags as instructed, in accordance with procedure.
• Comply with any other reasonable request when required by the Head Porter.
• Responsible as part of the Lodge team to ensure an efficient handover between shifts and effective communication within the Lodge and wider College community.
• Support the Maintenance team in making initial assessments out-of-hours in resolving maintenance problems, referring as necessary.

In return you will receive a starting salary for this role is £23,370, increasing to £23,901, per annum after satisfactory completion of a 6-month probationary period. Overtime is also applicable to this role and additional hours are paid at the rate of time and one half for Saturday, Sunday and public holidays and also Monday to Friday where less than 24 hours' notice has been given. Premium rates are offered for working the Christmas public holidays. A night shift allowance of £1000 is also paid. Working an average of 42 hours per week on a '3 days on and 3 days off' on a 6-week cycle, the successful applicant will be required to work 12-hour shifts, from 1830 until 0630 which will include some weekends and bank holidays. An example shift pattern is shown below. You will be expected to be flexible, and overtime will be required at certain times to cover absence and holidays or other operational requirements. You will be required to cover for the opposite shift pattern on an occasional basis. Including the normal English bank and public holidays you will be entitled to 27 days holiday, which is the equivalent of 7.6 weeks' holiday. Benefits include membership of the University of Oxford Staff Pension Scheme (OSPS), uniform, use of the fitness room and meals in College when on duty. Private medical insurance is also provided for those who wish to take it up. A meal allowance is paid when working at Holywell Lodge. Car parking is also available.

Manpower would like to hear from applicants who enjoy working with and assisting a wide range of people, and who enjoy variety and responsibility. You will be naturally personable and able to demonstrate experience of working in a public facing role that has involved providing great customer service.