Warranty Claims Assessor (Automotive)

Recruiter
Undisclosed Company
Location
Bristol
Salary
£22000 - £28000 per annum
Posted
20 May 2019
Closes
17 Jun 2019
Ref
BH1153
Contact
Manpower UK
Sector
Automotive
Job Type
Permanent
Hours
Full-time

Warranty Claims Assessor:

A global insurance company based in central Bristol are looking to add a Warranty Claims Assessor to their team to assess and advise customers and clients with their warranty and guarantee claims. Automotive and mechanical knowledge is essential in order to best inform customers as you will ultimately have the authority to submit or decline claims versus the policy agreement whilst advising on accurate cost solutions and providing expected and legitimate time frames. Ideally, you will come from a mechanical background and now be looking to take a different direction in your career within a corporate setting, whilst still utilising your knowledge and skillset.

The Role:

  • Assess mechanical faults / damages and conclude if the issue is in line with the customers policy, it is then your responsibility to agree the most cost and time efficient solution to the issue.
  • Act as the key liaison between the customer and workshop to ensure work is completed and status updates provided to the customer, providing real time updates and realistic time frames.
  • Detect fraudulent claims and act efficiently upon this.
  • Regular communication with internal and external departments, confidently communicating with multiple stakeholders.
  • The Requirements:

  • Qualified Vehicle Technician (Essential)
  • Comprehensive knowledge within the automotive sector and demonstrable experience as a qualified Vehicle Technician, possessing excellent industry and parts knowledge.
  • Previous customer facing experience, ideally with front desk duties, customer telephone calls, status updates to customers, providing time scales and costings of work.
  • IT Literate with a professional telephone manner.
  • CII Qualification (Desirable)
  • Ability to confidently communicate with customers and clients regarding vehicle components and parts, accurate timings and costings or repairs and capable of negotiating with all stakeholders.
  • Able and willing to gain a thorough understanding of the company's insurance policies and FCA.
  • The Package:

    • Bristol Based, BS1
    • £22,000 - £28,000
    • Monday - Friday 09:00 - 17:30 (37.5 Hrs P/W)
    • Office Dress Down
    • Full-Time Permanent Position
    • Immediate Start Available
    • Cycle to Work Scheme
    • Company Pension Scheme

    For additional information please contact 0117 930 9751 and ask to speak with Steve.

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