Customer Agent - Northampton

We are currently seeking PPI Customer Service Associates in Northampton at £10.48ph on a 3 month contract with scope for extension;

Training hours will be set for the first 6 working day, though the business does ask that you have no annual leave during the first 6 weeks due to the intensive training provided by the business

They then revert to shifts below, Candidates must be flexible to work between 8am and 8pm.

Most common shift rotations are as follows:

- 08:00-16:00 from Monday to Friday with one day off in the week but working Saturday 08:00-13:00 - 08:30-16:30 Monday to Friday - 09:00-17:00 Monday to Friday - 09:30-17:30 Monday to Friday - 09:30-17:30 (again) Monday to Friday - 10:30-18:30 Monday to Friday - 12:00-20:00 Monday to Friday

The purpose of the role:

CSAs will be taking calls to resolve complaints/dealing with general queries/investigate if customers are entitled to money back by the bank regarding mis-sold PPI. Both telephony and admin skills will be needed for this role.

Role tasks though not limited too;

Ensure expressions of dissatisfaction handled in accordance with the Financial Conduct Authority time scales

Deal with complaints taking into account any risks of the Bank's reputation

Provide excellent customer service on behalf of Barclaycard

Use initiative in developing resolutions to complaints ensuring solutions satisfy both customer and the business

Provide high quality responses to all complex referrals to customers.

Provide constructive feedback to other business areas.

Understand and adhere to all appropriate Barclays policies and requirements to this role

Case Management-100%

-Take ownership of level 2 complaints, as defined in Client Group Minimum Standards.

-To clearly communicate requirements to other business areas when information is required to resolve complaint

-To adopt a value based approach when dealing with customers

-To strive to turn the complaint around and maintain the clients professional image with minimal cost.

-To provide effective feedback to other areas of business, particularly Level 1 complaints (Front line)

-Achieve/exceed challenging productivity targets in relation to number of complaints handled.

If you wish to apply for this position please email me at Sophie.howley@manpower .co .uk, or contact 01895 204 948, you will need to reserve time for our pre-screen process.