Manpower are currently recruiting for Meter Readers to join our client who are the second biggest energy provider in the UK. The vacancy is on a temporary ongoing basis working in the Leicestershire and North Coventry area.
The Meter Reader job involves reading and inspecting meters, enabling accurate bill production to the customer. With a clear focus on customer delivery, positively representing the company image and brand and delivering against the governance is an essential part of the role.
You will be a lone worker based from home/depot, out in all weathers; you'll walk from property to property to read the meters potentially walking up to 5 miles per day. You'll have a weekly target to hit, however you will plan your work load and route, so self-motivation and organisational skills are key! Your area service manager will provide performance information and deliver essential briefings to you and you will join an already high performing team.
Essential Functional / Technical SkillsAbility to read, record and inspect metersFull driving licenceExcellent Communication skills - being able to interact with customersComputer LiteratePass a criminal record checkPass a credit checkPrevious meter reading experience is desireable but not essential
Personal Attributes / Competencies
'Can do' positive attitudeExcellent co-ordination and organisational skillsSafe working anti-risk approachCustomer focus skills - keen to go the extra mileLive and breathe Company values
PerformanceCarry out a programme of meter readings and visual inspections, striving to obtain maximum access rates to domestic and non-domestic premises. Generate reports through HHT of site anomalies using the standard site-specific codes.Using available technologies, view, retrieve and update customer records to support the completion of daily work and output targets, and actively ensure that all data collected is accurate.Check for irregularities on energy meters (including energy theft), reporting and taking appropriate action.
Training & AuthorisationUndertake ongoing refresher training by attending technical and procedural update forums. Adopting and applying new working practices to enhance safety, customer service and efficiency on the job.
Quality & AuditEnsure that the programme targets are delivered maintaining a high quality delivery in terms of customer service, safety and value for money. Deal positively with customer complaints following Company procedure, quickly resolving these in the most cost-effective way whilst also ensuring that high levels of customer satisfaction are maintained.
Innovation & ImprovementActively take part in discussions which generate ideas to improve working practices. Log all innovative ideas and follow up feedback. Cascade feedback received from customers to enable the business to re-view/amend its processes in order to meet customer demands and expectations.
SafetyEnsure that the highest safety standards are met and that we follow the vulnerable customers guidelines at all times.
Project ManagementUndertake specific projects as directed by the Field Team Manager.
This is a full-time role working 5 days per week between Monday - Saturday, 37 hours flexible between 8am - 8pm. The successful candidate will be paid £9ph with OTE circa £300 per month and will be provided with a branded van, uniform, hand-held terminal, mobile phone and tools. The successful candidate will be required to attend meetings at the company's base, which is located in Nottingham.
To apply for this position or for more information on the role please attach a copy of your CV or call Molly Green on 0115 947 0277.