2 x Deskside Support Engineer III
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT Company, is currently seeking 2 Deskside Support Engineers III based on their customer site in Guildford. This is a Full-time, permanent role, Monday to Friday, 9 - 17:30. The role is paying £27,500 per annum
***The successful candidate will need to pass basic clearance checks before starting the role then will go through further clearance once placed in role***
Job Description: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
- Analyses system needs, troubleshoots problems.
- Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.
- Provide quick response and maximum uptime of users.
- Understands customer goals; identifies consequences of various solutions.
- Develops project installation and escalation plans.
- Train users according to technical, release and security standards.
- Good communication skills, able to articulate technical solutions using basic explanations.
- Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.
Skills Level/ Requirements for role
- Three skill sets
- Specialised knowledge in one area: financial packages/bespoke, server admin, networking, telephony, peripheral software.
- Able to orchestrate upgrade/ rollout project.
- Manages own overall activities.
- May seek advice in order to make decisions on complex business issues.
- Mentor more junior engineers. May act as team lead or project leader
Technical responsibilities
- Completes a wide variety of internal and customer facing tasks.
- Configure client OS.
Customer Contact
- Customer project owners.
- Works on projecting the right image
- Strong background in Customer relationship building
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert