Customer Service Advisor - Tadcaster

CUSTOMER SERVICE ADVISOR

TADCASTER

£21,474.47 PER ANNUM + BONUSES

35 HOURS PER WEEK

SHIFTS BETWEEN 08:00 AM - 21:00 PM + 2 X SATURDAY SHIFTS EVERY 4 WEEKS

Overview

• My client are an established and independent outsource service provider that specialises in the supply, installation and maintenance of beer and soft drinks dispense systems.
• They currently service over 80,000 licensed and non licensed premises across all parts of England, Scotland and Wales employing over 300 maintenance and installation technicians and is the major provider of a nationwide service in the drinks dispense field.
• They are now looking to employ a Customer Service Centre Advisors to take inbound calls from both clients and customers.

The Role

• My client is recruiting for a Customer Service Centre Advisor. You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times. Working a roster with a standard day of no more than 8 hours, you will work a combination of hours throughout your roster cycle to provide coverage between the hours of 8am to 9pm.
• The calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance, but you will also be provided with comprehensive training on all aspects of beer dispense systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves.
• Training is provided on site at a purpose-built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and ensure they always provide excellent support to their customers.

Experience

• Passionate and confident;
• Able to demonstrate excellent Customer Service skills;
• An excellent communicator with a good telephone manner;
• PC literate and not afraid of using systems during real time conversations with customers
• Able to demonstrate resilience and flexibility in a fast-paced environment
• An understanding of the licensed trade would be a distinct advantage but not essential.

Benefits

• Pension
• Occupational Sick Pay
• Health Care and Life Assurance
• Individual and team bonuses

For more information on this role please contact me on 01895 205 493 or email me at Jamie.Rogan @ manpower .co .uk

"Customer Service" "Inbound" "Call Centre" "Advisor"