Account Opening Executive

We are currently looking for Account Opening Executives in Coventry working 40 hours per week, between Monday to Friday (may include bank holidays) Current opening hours are 07:30 to 21:00 Monday to Friday on a rotational shift patter, Flexibility will be required in line with business needs, please see below for more information;

ROLE PURPOSE:

Moneycorp account opening executives are at the forefront, ensuring that customers are at the heart of our business, through the expert, friendly voice at the end of the phone. In many cases you will be our customers' very first point of contact, providing a slick onboarding service giving customers the ability to transact with us quickly. You will ensure customers have a positive experience in all interaction with us becoming advocates of moneycorp.

ROLE REQUIREMENTS

Accountabilities

You will be:

>The first point of contact for customers looking to open an account

>Collaborating with colleagues across departments to ensure customer

accounts are opened efficiently

>Ensuring all customer communications are logged appropriately and referred

to other business units where required

Account Opening

>Taking personal ownership over the customer experience

>Ensuring customers receive great service and leave satisfied

>Using appropriate questioning and negotiating skills to understand customer

requirements, and meet expectations

>Establishing and maintain prospective client portfolios until a trading facility

has been established

>Proactively upselling our portfolio of products

You will be:

>Speaking positively and enthusiastically about the company and its products

and services

Customer loyalty

>Ensuring that a professional company and brand image is provided at all times

to customers and colleagues

>Providing professional, effective and consistent communication to customers

to meet their expectations and increase brand loyalty.

Maintain company standards

>Ensuring all original documentation received is recorded, scanned and archived

>Complying with our policies and procedures at all times.

>Actively looking for business improvements and taking to management what

you find

Ensure all tasks are dealt with in line with team KPIs

>Diving into our client database, to uncover missed or reactivation

opportunities

>Handling and reporting complaints

>Meeting pre-determined customer service levels

>Assisting with project work assistance where necessary

>Helping with the testing and development of new systems/processes

PERSON SPECIFICATION

Skills, Qualifications and Experience relevant to the Role

Key Performance Criteria

Knowledge and Experience

>Experience in a telephone based sales environment

>Customer service experience within a multichannel environment (e.g. telephone, email, face to face)

>Understanding of the mechanism of financial markets

>Understanding of digital customer service delivery

Language Skills

>Excellent English, written and verbal is essential

>Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese

Skills and Competencies:

>You'll need clear written and verbal communication skills

>Excellent listener

>Good organisational skills notably prioritisation

>Strong numerical skills

>IT literate, good with word processing, spreadsheet and email packages

>Excellent attention to detail

Personal Attributes:

>Customer service orientated

>Target driven

>Able to build effective relationships

>Meets expectation

>Able to use effective questioning techniques to identify needs, wants and desired results

>Approachable and personable

>Positive demeanour

>Professional and proactive

>Enjoys working as a team

>Calm under pressure and enjoys a fast paced environment

KEY COMPETENCIES

Delivering Results and Meeting Customer Expectations;

Focuses on customer needs and satisfaction; sets high standards for quality and

quantity; monitors and maintains quality and productivity; works in a systematic,

Methodical and orderly way; consistently achieves project goals

Appropriately follows instructions from others without unnecessarily challenging

Following instructions and procedures;

Authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings;complies with legal obligations and safety requirements of the role.

For more information please feel free to drop me an email at Sophie.Howley @ Manpower .co .uk