Ocean Freight Export Clerk

Undisclosed Company
Warwickshire, Coleshill
£20000 - £30000 per annum
03 Jun 2019
01 Jul 2019
Manpower UK
Job Type

Position Ocean Freight Export Clerk

Location Coleshill - Birmingham

Salary £20,000 - £30,000 DOE

The role

To work within a department, based at our Birmingham HQ on the Birmingham Business Park (near to the NEC and Birmingham International Railway Station):

  • Develop and build relationships to ensure a high level of customer service is provided to clients.
  • Freight is moved to customer specifications, on time with all the necessary customs and legal documentation and a record is kept of all daily events and interactive reports.
  • Arrange haulage with shipping line/hauliers.
  • All freight is invoiced and checked prior to dispatch.
  • Ensure pre-alert documents are on hand as required.
  • Requests and queries are resolved and actioned quickly and efficiently.
  • Communication with overseas agents, customers and suppliers is clear precise and effective to ensure that the freight is moved as per customer requirements.
  • Use customer ERP and SAP systems as and when required.
  • Accurate & timely reporting/escalation to department manager.

What we're looking for

  • A minimum of 2 years' experience in freight forwarding.
  • Export experience involving shipments to global destinations and working with clear operating procedures.
  • Familiarity with the use of all forms of haulage, sea, road, rail and air for ADR and IMDG shipments.
  • Experience of managing client/customer relations with strong verbal and written communication.
  • International experience and exposure plus the ability to work with a global network of agents, suppliers, shipping lines, hauliers, and rail and air lines in other countries.
  • Experience of working in a high pressure environment whilst retaining the capacity to remain calm under pressure and resolve problems and challenges efficiently.
  • The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.

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