Customer Service Advisor

Coventry - Customer Service Advisor

We are looking for Customer Obsessed People who understand the importance of our Customers

Customer Services are on a mission where Customer Obsession is our thing.

As a Customer Advisor you would be 100% responsible for achieving the Customer Mission, where there are no excuses, where disappointment just isn't an option and where you can develop into a better version of you!

Does the thought of being a Customers Superhero inspire you and fill you with joy and passion?

Are you great at listening, solving problems and using common sense to drive great solutions for our customers and our business?

Are you passionate about driving your own development and performance and have a willingness to self-learn?

Do you love making things better and do you shout up with ideas or dare to disrupt when things just aren't right?

Do you believe in being part of a team, a family, where helping one another to be at our best is paramount?

Can you roll up your sleeves and get stuck in no matter what needs doing to succeed?

"The most significant thing is to obsessively focus on the customer. It's your job every day to make every aspect of the customer experience a little better with the support from us"

Does this sound like the job for you?

Apply Today…

Send us a 60 second video about you along with your CV through . Let your CV tell us your work history and the video tell us your story. We want to know who you are and the skills/behaviours that you can bring to this role...

Below are some tips to help with your video:

• Be professional: Dress as you would for an interview, maintain a professional demeanor, avoid slang and, of course, cursing. Ensure the background of shots look tidy. Also make sure there are no distracting noises in the background.

• Prepare a script: Don't ad lib your video completely. You want to seem natural and off-the-cuff, but you should have a sense of what you want to say, and how you want to phrase it. Do not read directly from a script, or from your resume, since that leads to a dull video. The main points to express in the video are what you'll provide the company, and your major goals, skills, and accomplishments. Think of the video as being a pitch for why the company should hire you!

• Keep it brief and to the point: Videos should be around 60 seconds. With the above in mind, ensure you cover the key points of what you feel we need to hear in this time, whilst also considering that the time given is also there to see what you feel is important enough to make the cut within the given time constraint. Although 60 seconds doesn't seem like a long time, consider the pace in which you are delivering, ensuring it doesn't come across as rushed and that it can be understood.