Customer Support in Med-Tech industry

Location
Dublin
Salary
EUR25000 - EUR35000 per annum
Posted
04 Jun 2019
Closes
02 Jul 2019
Ref
BBBH1009
Contact
Livia Stasakova
Job Type
Permanent
Hours
Full-time
A world leader in medical technology located in Blanchardstown is looking for a new addition to their Customer support team for UK and Irish market. If you are interested, read on!

To be a good fit, you need:
-Ability to speak, read and write in fluent English
-A minimum of 2-year related experience in Customer Service.
-Experience in a manufacturing company and/or in the medical device and/or pharma industry preferred
-Excellent communication skills and customer focus
-Problem solving and analytical skills
-Organizational skills


Your job will be:
-Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
-Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing, and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
-Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain current knowledge of products offered in catalogue to support providing basic product information.
-Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
-Ensure order processing holds are addressed in a timely manner.
-Proactively communicate product availability to customer; Manage back orders, where required, informing the customers of availability dates.
-Create and distribute daily sales invoices.
-Process requests for catalogues, price sheets, and copies of invoices.
-Handle product evaluation and travel set requests.
-Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
-Liaise with other departments to resolve customer inquiries.
- Ensure daily, weekly and monthly reporting is carried out as per business requirements.

For your great work, you can expect:
-Salary between €25,000 - €35,000 based on experience
-12 months temporary contract with high chance of going perm
-23 days of annual leave
-Taxsavers tickets
-Access to training platform

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