French/ German Order Processor
As part of continued growth, our client has a new and exciting opportunity for a Customer Services Specialist to join their busy Bedford Operations centre. We are looking for people who have a passion for customer service, previous multi-lingual call centre experience, who are well organised and enjoy a challenge in a busy environment. The position is for 6 months working a 37.5-hour week and paying up to a max £27K per annum, pro rota depending on experience.
Your core role will involve answering calls from our Customers, both external and internal in French and German - place orders using Oracle system, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately.
You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.
You will be fluent in English, French and German.
Main Duties and Responsibilities
- Placing orders accurately
- Liaising with marketing team to fully understand current promotional activity
- Following set procedures for order placement gaining authorisation where needed and relevant
- Ensuring that all customers who call are aware of the promotional activity - up selling where possible
- To answer customer calls within required company response time - currently 4 rings
- Investigate and resolve all customer queries by liaising with, couriers, warehouse, relevant internal teams and field-based account managers
- Report any queries needing to be escalated to management
- Allocate to team members any areas of queries requiring their support
- Log all queries onto central system in order to provide reports to management
- To work as a team at all times by supporting and assisting any TIGI team member when necessary
- Good oral communication
- Experience of Customer Service /stakeholder engagement
- English/French & German speaking
- Ability to work under pressure
- Able to multi-task
- Team player
- Pro- active