French-Web Product Implementation Specialist (HTML,JAVA)

Dublin City Centre, Dublin
06 Jun 2019
20 Jun 2019
Paul Hughes
Job Type
Job Description

Web Product Implementation Specialists with experience of technologies including HTML, CSS, PHP, and JavaScript are required to join our client at an exciting time of rapid growth and evolution.

You will be part of a newly created multilingual client facing team. The Team will be working onsite with and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our client's web based products.
Web Product Implementation Specialists will be responsible for establishing a new service specifically around this client's high profile & critical program. The team will be supporting French based clients/customers and therefore native level (spoken & written) is essential.

Key Responsibilities:

* Interface with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
* Perform and verify the implementation of web based products with customers
* Give guidance, support, and train customers on how to use the products
* Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed.
* Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.

Key Skills and Experience:
* Experience in creation / maintenance of websites with associated knowledge (HTML, CSS, JavaScript, and PHP basics)
* Troubleshooting skills on online marketing products
* Experience in WordPress/Shopify/Magento/Drupal or similar platforms (at least 1 platform)
* Experience working in a B2B environment
* Strong communication, customer service, relationship management and support skills
* Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process

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