CRM Executive

Recruiter
Undisclosed Company
Location
London, West End
Salary
£30000 - £35000 per annum + Benefits
Posted
06 Jun 2019
Closes
04 Jul 2019
Ref
CRM-WestLondon
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

CRM Executive

West London

£35,000 per annum

JOB DESCRIPTION

Join London's hottest jewellery brand as a CRM Executive based in our West London office. We are looking for an established CRM Executive, with an analytical mind looking to learn and grow with a fast paced constantly evolving business.

Responsibilities:

  • Role is responsible for retention of existing customers on the website.
  • Responsible for pulling together the retention part of the Digital marketing report each month
  • Responsible for the day to day management of all email and CRM activity.
  • Responsible for the CRM budget.
  • Responsible for liaising with Marketing on what is upcoming in the marketing calendar and mapping out email broadcast emails accordingly.
  • Liaising with Digital Co-ordinator to ensure creative for all email marketing is signed off and delivered on time.
  • Responsible for ongoing testing strategy for email and ensuring Digital Co-ordinator is aware of this so can deliver the correct creative (in different formats if required).
  • Responsible for all reporting on email marketing.
  • Responsible for the day to day management of new CRM system (currently onboarding this system)
  • Main liaison between the internal team and CRM system's Customer Success team.
  • Responsible for ensuring that the business is making use of all of the services that the CRM system offers (email, Facebook custom audiences, contextual marketing within emails etc)
  • Responsible for mapping and managing the companies' customer journeys with a fully segmented and targeted email programme to push customers through the funnel.
  • Responsible for educating the business on an ongoing business on the company's CRM KPI's - e.g. average number of days from first to second purchase, average number of orders per customer, overall retention rate
  • Responsible for being the database guardian and ensuring that data being fed into the CRM system is clean and correct.
  • Working with Marketing to identify our VIP customers and putting processes in place to reward them.
  • Exploring the possibility of catalogue/print to existing customers and testing to see if this creates an uplift in sales.

Skills & Competencies

  • At least 1 years' experience at CRM Executive leve
  • Excellent Excel skills
  • Very analytical
  • Extremely organised
  • Problem solver
  • Results driven
  • Good with analytical software

DO NOT let this opportunity pass you by! APPLY NOW for more information

Apply for CRM Executive

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs