Partner Support Representative-Evening Shift
2 days left
PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
Partner Service Delivery (PSD) is a global organisation primarily focused on the proactive and reactive enablement /management of a wide range of SAP partners (Channel, Service, Software etc.).
EXPECTATIONS AND TASKS
You will play a key role in the PSD Services team, providing support to SAP partners. The role involves:
Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
Answering direct queries (via phone and email) from Partners, regarding many administrative and operational aspects of their Partnership with SAP
Providing accurate and timely responses to all partner queries
Preparing and distributing reporting information within SAP
Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP.
Aligning with other key roles within PSD like the Partner Services Advisors, in order to support SAP Partners
The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit.
Flexibility around working hours may be required
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
University Degree/Student in Business/IT preferable
Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes
Creative thinking, willingness and ability to quickly learn new concepts and technologies
A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
Ability/openness to work well in a multicultural and multinational environment
Able to work independently and take ownership of assigned tasks
Highly self-motivated and performance orientated
Experienced IT User – Outlook, Excel, Word, PowerPoint
Proven experience in improving efficiency on processes;
Proven track record of positive communication with project stakeholders;
Experience gained in the IT/Software sector is an advantage.
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