Helpdesk Operator

As Facilities Help Desk Operator, you will be responsible for providing a high-quality telephone and e-mail helpdesk service to various contracts, along with taking day to day responsibility for the system and its supporting elements.

Your main responsibilities will be to manage, control and monitor efficiently the day-to-day operation of the Helpdesk function, as well as effective management of all preventative maintenance scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.

You will be required to update the client requesting facilities assistance on the status of their call, advising of any problems or issues with their request and ensure that all certification and supporting paperwork supplied is saved within the system and managed effectively within Helpdesk.

You will also produce a variety of reports regularly, collate statistics and carry out modifications and updates on system data.

Other key accountability's will include maintaining an effective filing system, liaising with external parties, supporting the Operations team in the management of services to the business and any other general administrative duties as required.

You must be a self-starter who is highly motivated and will need to be flexible and innovative with work practices as well as willing to drive your own personal development initiatives.