Student Recruitment and Support Advisor
Main responsibilities
-To provide information and routine advice to support enquirers and students in registration and study with The Open University, Nottingham through both proactive and reactive contact via a number of channels including Inbound and Outbound phone calls, emails, letters, online webchat and social media, and face to face.
-To undertake associated administrative and operational processes to action enquirer and student requests, dealing with administration related to enrolment, reference requests etc.
-Transferring calls appropriately and effectively to other specialist staff as part of an Information Advice and Guidance model.
-Booking follow up appointments for those specialists at times convenient to students and enquirers.
-Respond to complex queries in agreed areas of expertise, as part of specialist Student Recruitment and Support teams.
-Participate actively in the achievement of agreed service standards.
-To access, utilise and update university systems and databases.
-To maintain student and enquirer records including qualification and module records, personal details, and the Open University Customer Relationship Management tool 'VOICE".
-Attending and actively participating in team meetings and developmental activities.
-Engage actively in the support and development of new team members.
-Helping the team managers with testing of any new business rule changes, prior to implementation.
-------------------------------------------------------------------------------------------------------------------------------------
- For the first five weeks you will need to attend the mandatory training before starting the role.
- There will be restriction on annual leave between the months of May to September 2019.
- Strong written communication and Microsoft Office skills are required for this role.
- This will be a temporary ongoing contract till 31st October 2019
- The pay rate is grade 4 - 10.25/hr.
- The job role will be based at Open University campus, Nottingham, NG5 1AH
- This is a full-time role and will require an agreed pattern between the hours of 8:00am - 8:00pm Monday to Friday and Saturdays 9:00am - 5:00pm
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert