Customer Service Contact Centre Agent

An exciting opportunity has arisen to join a leading utilities supplier as an Administrator Assistant, our client is currently seeking a Contact Centre Agent based in Hinckley, Leicester LE10 0NA. This a full-time temporary contract for 6-9 months paying between £16815 equivalent to £8.30 per hour, working a 37.5 hour week. Working 8 am to 8 pm Monday to Friday.

Duties and Activities:

Liaising with Customers via email and phone.

Updating reports and trackers in spreadsheets and customer systems

Resolve enquiries/complaints from both internal and external parties, providing a written, face to face or telephone response as appropriate.

Liaise with field based staff and stakeholders in resolving customer enquiries and complaints.

Interrogate systems to provide a succinct job history to be used by stakeholders enabling decisions to be made for complaints/enquiries

Assist in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures.

Actively demonstrate and promote the Company Values, and positively contribute to a customer oriented approach

Supporting the team with AdHoc requests.

Key Interfaces

Emergency, Repair and Streetworks processes including field-based engineers, Supervisors, Network Engineers and Network Managers.

Customers

Performance and Assurance Team.

Household Sales team.

Non Std Sales team.

Central customer team.

Skills and Experience:

Excellent customer service skills with a passion to go above and beyond

Proficient in the use of office applications and company systems including Microsoft Office and extracting and presenting information from spreadsheets, some data analysis.

Methodical and tenacious and analytical

Plan your own workload

Balance conflicting priorities

Analytical and Problem solving skills.

Confident and capable of building and maintaining working relationshipss outside of their team

Strong communicative skills both verbally and in written form, showing a good level of numeracy and verbal reasoning.