Technical Support - Finnish or Norwegian Fluency
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- Up to EUR24000.00 per annum + 3,000 bonus + benefits
- Closing date
- 8 Jul 2019
View more
- Sector
- Customer Service and Call Centre, IT
- Job Type
- Permanent
- Hours
- Full-time
We have an exciting new project in our client's Shared Service Centre in Dublin as a Technical Support Specialist, and we are looking for fluent Finnish and Norwegian speakers to join their vibrant Service Desk team!
As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solution to their customers.
If you are enthusiastic, have customer service experience and a willingness to learn and develop - then we are looking for you!
What You'll Do
· Act as the primary country contact for customers on all escalations
· Handle telephone/Web calls and deal with them promptly, efficiently and with
empathy to ensure a positive experience for the customers.
· Invite customers to participate in telephone problem resolution using available tools
to diagnose and resolve technical problems.
· Facilitate or escalate customer issues and complaints, both internally and externally
· Co-ordinate all consumable calls in order to enable dispatch consumables to customers
· Co-ordinate all Break/Fix calls in order to enable dispatch of engineers to customers
· Liaise with Various Helpdesks and Third-Party Service Providers escalating through these avenues to close
What They'll Do for You
- Fun & International Team - You will be part of a vibrant work place with employees from countries all over the world.
- Compensation & Benefits - Pensions, life assurance, social club, wellness program and a strong focus on a work/life balance.
- Extensive training provided to equip you for the role.
- Career Progression - growth within the company and beyond is actively encouraged.
- Learning & Development -Assistance from a buddy when you join who will mentor you and help you settle in the company.
- Generous relocation package if you are living abroad.
Experience/Skills You'll Need
- Minimum of 6 months working in similar customer support role.
- Fluency in English and Finnish/Norwegian (Written and Spoken).
- Ability to work under pressure and deal positively with difficult situations.
- Aptitude for understanding and troubleshooting technical problems.
- Full eligibility to work in Ireland
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