Technical Support - Finnish or Norwegian Fluency

Up to EUR24000.00 per annum + 3,000 bonus + benefits
17 Jun 2019
08 Jul 2019
Larissa Delsin
Job Type

We have an exciting new project in our client's Shared Service Centre in Dublin as a Technical Support Specialist, and we are looking for fluent Finnish and Norwegian speakers to join their vibrant Service Desk team!

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solution to their customers.

If you are enthusiastic, have customer service experience and a willingness to learn and develop - then we are looking for you!

What You'll Do

· Act as the primary country contact for customers on all escalations

· Handle telephone/Web calls and deal with them promptly, efficiently and with

empathy to ensure a positive experience for the customers.

· Invite customers to participate in telephone problem resolution using available tools

to diagnose and resolve technical problems.

· Facilitate or escalate customer issues and complaints, both internally and externally

· Co-ordinate all consumable calls in order to enable dispatch consumables to customers

· Co-ordinate all Break/Fix calls in order to enable dispatch of engineers to customers

· Liaise with Various Helpdesks and Third-Party Service Providers escalating through these avenues to close

What They'll Do for You

  • Fun & International Team - You will be part of a vibrant work place with employees from countries all over the world.
  • Compensation & Benefits - Pensions, life assurance, social club, wellness program and a strong focus on a work/life balance.
  • Extensive training provided to equip you for the role.
  • Career Progression - growth within the company and beyond is actively encouraged.
  • Learning & Development -Assistance from a buddy when you join who will mentor you and help you settle in the company.
  • Generous relocation package if you are living abroad.

Experience/Skills You'll Need

  • Minimum of 6 months working in similar customer support role.
  • Fluency in English and Finnish/Norwegian (Written and Spoken).
  • Ability to work under pressure and deal positively with difficult situations.
  • Aptitude for understanding and troubleshooting technical problems.
  • Full eligibility to work in Ireland
If you are interested in this position - Apply Now or email Larissa at

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