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Export Customer Service Spanish Speaking

Employer
Manpower Ireland
Location
Dublin
Salary
EUR30000.00 - EUR34000.00 per annum
Closing date
9 Jul 2019

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Export Customer Service Representative - Spanish Speaking

This position provides customer service to our client's customers in Europe, Middle East and Africa. The successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience.

Duties and Responsibilities
*Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
*Deal with international market and work with incoterms and letter of credit
*Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
*Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources.
*Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
*Ensure order processing holds are addressed in a timely manner.
*Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
*Create and distribute daily sales invoices.
*Process requests for catalogues, price sheets, and copies of invoices.
*Handle product evaluation and travel set requests.
*Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
*Liaise with other departments to resolve customer inquiries.
*Ensure daily, weekly and monthly reporting is carried out as per business requirements.
*Actively engage in projects to improve service levels.
*Will be required to work during Irish public and bank holidays, subject to local law

Experience
*A minimum of one to three years related experience and/or training in Customer Service.

Skills
*Ability to speak, read and write in fluently in English and Spanish
*Experience or knowledge in Letter of credit and Incoterms
*Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
*Passion for customers and delivering a world-class service experience
*Demonstrated critical thinking, problem solving and analytical skills
*Sense of urgency and proven ability to work under pressure
*Attention to detail and strong organizational skills
*Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment
*Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable

PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.

For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.


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