2nd line technical support engineer
- Provide 2nd support for all hardware and software IT-related issues and incidents.
- To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.
- To install or re-install any applications onto PCs in line with installation procedures.
- Hardware break fix on PC's & Laptops.
- Installation of IT hardware; printers, pcs, switches, servers, cabinets, etc.
- Provide patching services both from floor to desktop equipment and within the comms room.
- Hands and eyes activities including hosting of third party engineers.
- Adhere to customer and FDS HSSE and Security Policies.
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