Customer Service Administrator

Manpower are pleased to be recruiting for a Customer Service Administrator for our busy client based in Watford. This is a permanent position starting immediately!

Hours of work are 37.5 hours per week, Monday - Friday.

The salary will be £22,000 - £24,000 per annum

Our client is a leading global power management company providing energy-efficient solutions that help their customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably.

Due to expansion our client now has an excellent role on offer for a skilled Customer Service Administrator to join their team.

The Customer Service Administrator will report directly to the Sales Support Manager, this role will be focused on helping our client provide international bespoke system solutions.

As well as demonstrating technical excellence, we are looking for a resourceful individual that tackles challenges head-on and is able to work effectively both independently and in tandem with other members of the team. You will demonstrate individual initiative and innovation, good attention to detail and a drive to do what is needed to deliver results.

Essential Functions:

• Day to day customer enquiries via email and phone.
• Developing relationships with our client key customers and prepare quotations / processing orders.
• Analysis of information supplied in order to advise customers on specific requirements.
• Liaise with our clients accounts team regarding payment and account information.
• Liaise with customers for delivery scheduling.
• Generate shipment related documentation.
• Dealing with UK and International customers on a daily basis.
• Work closely with our clients internal / external sales teams.
• Manage set of daily standard work, taking appropriate actions, and updating operating system and data bases/spreadsheets
• Any other ad hoc duties as assigned

Qualifications/Experience

• Previous customer service experience.
• Adaptable approach to resolve customers' enquiries.
• Excellent communication skills and the ability to work under pressure and to tight deadlines in a fast paced, accountable team environment.
• Excellent Numeracy, Literacy and Computer skills
• Experience dealing with international shipping and documentation / export / import processes.
• Experience of computerised manufacturing systems (ERP, MPS)
• Knowledge of SAP, transactions and reporting would be an advantage
• Experience of Microsoft office
• Ability to work independently with minimal supervision.
• Ability to manage competing demands and priorities.
• Attention to detail is essential
• Hands-on approach to all tasks
• Good time management skills and the ability to prioritise multiple projects
• Analytical skills, to analyse and report data relating to departmental KPIs

If this sounds like the role for you then apply now!