Administrator

PLEASE NOTE - THESE ARE LONG TERM TEMPORARY CONTRACTS WITH MANPOWER.

Our client is a leading energy provider who is committed to helping their customers in any way they can. The client sells electricity and gas to over 5.5 million residential and business customers, making them the largest supplier of electricity by volume.

We are looking to recruit x2 administrators for different areas of the business.

1) Revenue protection - This role is administrative but also investigative, the successful candidate will provide day to day support in order to identify instances of illegal energy abstraction for both gas and electricity through to resolution.

Principal Accountabilities:

• Data analysis of accounts to ensure efficient use of field force.
• Raising and closing Revenue Protection cases.
• Answer department phone calls.
• Ad-hoc back office support.

2) Complaints activity - The Business Support Advisor is required to work within the back office and admin function of the Complaints Management team. They will be provided with objectives by the Complaints Activity Manager and be expected to provide assurance to manage our complaints in the most effective way.

Principal Accountabilities:

• Undertake a variety of administrative back office tasks
• Effectively communicate with both internal and external customers (with the exception of no direct telephone contact with external customers).
• Ensures high level of quality and accuracy when entering or processing data onto any system.
• Manages the completion of work according to laid down procedures and timescales so as to achieve team or department KPIs and SLAs and other internal or external business targets or deadlines
• At all times ensures that all administrative activities undertaken comply with and adhere to any relevant quality or internal control measures that apply.

If you have any questions before applying please contact