Customer Advisor (Part Time Evenings)
- Employer
- Student Loans Company
- Location
- Glasgow
- Salary
- £9.78 - £10.20 per hour
- Closing date
- 23 Jul 2019
View more
- Sector
- Administration and Business Support
- Job Type
- Temporary
- Hours
- Part-time
Job Details
Our client is a non-profit making Government-owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK. They are responsible for student support delivery in the UK.
Their purpose is to enable their customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Their vision is to deliver outstanding digital products and services to its customers and stakeholders and will respond effectively, quickly and flexibly to the demands of ministers and policymakers at the Department for Education and the devolved administrations.
Job Purpose:
As a Customer Advisor you will provide a first class processing service to our customers corresponding via email, telephone and written communication.
Key responsibilities:
- Processing Further Education application forms and correspondence
- Deal with incoming and outgoing telephone calls in relation to the EMA and WGLG schemes
- Provide excellent verbal and written communication skills
- Be able to work as part of a team in an ever changing environment
- To meet individual and department targets ensuring all students receive their payments on time.
- At non peak times assist other areas of the business
Knowledge, Skills and Experience:
- Qualification to Standard Grade level in English and Maths
- Experience of working in a busy customer service orientated environment
- Ability to work under own initiative and without supervision
- Ability to identify and solve problems
- A knowledge of Microsoft Office
- In all aspects of work demonstrate a commitment to the clients values and behaviour
Working Hours:
- Part time
- Monday - Friday Back Shift
- 20 hours - 30 hours per week
- Various shift - e.g. 16.00 - 22.00 OR 18.00 - 23.00
- Temporary assignment
Company
Over one million students apply for loans and grants through the Student Loans Company every year. Join them, and you’ll be part of the hardworking, friendly team that supports students making applications for funding to assist with their education.
You’ll be working in a fast-paced, customer-focussed environment, based in modern offices. You’ll have the added benefits of a competitive salary, paid holiday, sick pay, and a travel and subsistence scheme to help towards your work expenses. And right from day one, you’ll be supported through comprehensive training and guidance, delivered by the dedicated onsite team.
We’re recruiting for a range of full-time, temporary jobs with the Student Loans Company in Darlington, Glasgow and Llandudno Junction. After 12 weeks, these roles will convert into a fixed-term contract with the Student Loans Company itself, if you meet a set criterion, offering further benefits and excellent career development opportunities. Take a look at the roles we’re currently recruiting for below.
- Mini-site
- Student Loans Company
- Location
-
100 Bothwell Street
Glasgow
G2 7JD
GB
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