Customer Sales Executive - Cumbernauld

Recruiter
Undisclosed Company
Location
North Lanarkshire, Cumbernauld
Salary
Up to £16320 per annum + Bonuses!
Posted
26 Jun 2019
Closes
24 Jul 2019
Ref
CSECB123
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

CUSTOMER SALES EXECUTIVE

CUMBERNAULD

£16,320 PER ANNUM

OTE OF 21,320 PER ANNUM

MONDAY - FRIDAY 09:00 AM - 17:00 PM

Summary of Role

To manage and develop a portfolio of customers within a territory to achieve targeted sales growth whilst ensuring that the highest level of customer service and support are provided at all times, in line with the Sales Desk Quality Manual.

Job Accountabilities

  • Through a call diary proactively call all identified accounts to highlight any buying opportunities.
  • Make a high volume of outgoing calls
  • Be available to take incoming calls
  • Update the CRM system Caterlyst consistently and accurately with all relevant information
  • Achieve set KPI's for Calls and Talk time
  • Plan and prepare to identify product gaps in all proactive calls.
  • Consistently gather information that will assist in understanding customers buying needs.
  • Process all orders accurately and correctly while maximizing customer spend.
  • Utilise all marketing literature with the primary objective of winning business.
  • Identify where we are able to switch customers to our exclusive brand (EB) of equipment.
  • Always propose alternative products to avoid backorders.
  • Produce quotations that are generated through telephone to maximize the opportunity.
  • Always endeavour to close the sale with a positive attitude.
  • Call all new accounts that have been opened and proactively influence future orders
  • Attend regular 1-2-1 meetings to discuss sales activity/performance and to identify any training needs.
  • Maximise profit margin on all sales/margin management.
  • New quotes to be followed up within 24 hours and existing quotes to be followed up in a consistent and timely manner until conclusion.
  • Open accounts accurately and process credit card payments through Cyberscource.
  • Strictly adhere to all procedures set out in the Sales Desk Quality Manual.
  • Support customer service desk whenever additional resource is required.
  • Be available to receive incoming calls within 4 rings.
  • Respond to email correspondence within 24 hours.
  • Process orders accurately to achieve the highest levels of customer service and minimise errors.
  • Open accounts accurately and process credit card payments through Cybersource.
  • Produce quotations as required within 48 hours of request and endeavour to enhance spend.
  • Update system consistently and accurately with all relevant information.
  • Maximise all opportunities from incoming and outgoing calls to identify future business potential and generate leads when appropriate.
  • Utilise all marketing literature with the primary objective of winning business.
  • Identify where we are able to switch customers to our exclusive brand (EB) of equipment.
  • Always propose alternative products to avoid back orders.
  • Maximise live chat in line with company rota.
  • Manage the communication of back orders to customers.
  • Always endeavour to create a positive attitude internally and externally.
  • Achieve set KPI's'.
  • Attend regular 1-2-1 meetings to discuss activity/performance and to identify any training needs.
  • Maximise profit margin on all sales/margin management.
  • Strictly adhere to all procedures set out in the Sales Desk Quality Manual.
  • Support Sales function whenever additional resource is required

For more information on this role please contact me on 01895 205493 or email me at Jamie.Rogan @ manpower .co .uk

"Customer Service" "Call Centre" "Outbound" "Sales" "KPI" "Target"