Call Scheduling Agent

Recruiter
Undisclosed Company
Location
Glasgow
Salary
Up to £17908.80 per annum
Posted
27 Jun 2019
Closes
25 Jul 2019
Ref
CF/78521052019
Contact
Manpower UK
Job Type
Contract
Hours
Full-time

Start Date: ASAP
Location: Glasgow City Centre
Contract: Full time On-going

Salary: £17,908.80

The Call scheduling agent role is based within Glasgow. The role is to administer engineer callouts ensuring work that is logged on the 'Evolve` system is despatched to the appropriate field engineers within service level agreement times. On a daily basis you will be dealing with internal customer queries and manging Field Engineers work loads of ATM call outs through Britain and Northern Ireland in a professional manner.

This is a reactive role that requires someone with the ability to keep calm under pressure and the ability to multi task.

We service a multitude of client's arena across all industries. For example, we have major contracts with RBS, Lloyds, Tesco's and many more. A professional outlook is needed and the ability to discuss situations with internal and external customers a must.

Dayshift positions will cover between 05:40 - 14:00 / 16:00 on a Monday - Sunday basis

Backshift positions will cover between 11:40 - 20:00 / 22:00 on a Monday - Sunday basis

We are looking for a Resource Scheduler who will meet the following criteria;

  • Ability to work well under pressure and respond to challenges.
  • Good teamwork skills essential.
  • Remote team management experience would be beneficial.
  • Performance will be measured against service level improvement and productivity targets.
  • Excellent office management skills
  • Good telephone manner and excellent customer service skills
  • Able to influence and work with a remote team
  • High numeracy and good literacy
  • Able to confidently use a windows based PC system including Microsoft Office
  • Flexible and open minded in approach
  • Willing to accept rules and stick to them, but continuously seeking improvement within own sphere of authority.
  • Able to identify causes of problems relating to administration and general ideas to solve them.
  • Able to manage time effectively.
  • Must have an enquiring attitude.

Interested and want to find out more, please contact our recruitment team on 0191 2112390 for further information or apply today.

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