Customer Service Representative

Manpower are currently recruiting for a number of Customer Service Representative's for our client, an expanding award- winning contact centre based in Sunderland.

A quote from the client "Our purpose is to make a difference for customers and it's no surprise that our Customer Service team is responsible for delivering outstanding customer experiences. We have more than 1,500 people across three Contact Centres in the UK who support our 8.5 million customers. To ensure our current and future customers are delivered outstanding Customer Service first time every time, we are looking for passionate people who put everything they have into everything they do."

What will my responsibilities be as a Customer Service Representative?

• Taking inbound calls from new and existing customers, answering general queries, requoting existing customers for their insurance policies and potentially upselling our extra products
• Delivering outstanding services to every customer you deal with
• Ensuring you take responsibility for our customers and provide resolutions
• Acting with drive, pace and passion

What skills or experience do I need?

• Experience working within a customer service environment. This could be from a variety of backgrounds including retail, contact centre and hospitality etc.
• Strong written and verbal communication skills
• Taking responsibility for customer concerns and resolution
• Excellent time management and attention to detail
• Good numeracy and literacy skills

If this sounds like the role for you then take a closer look at the benefits we offer:

• Shifts will be within our opening hours of 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday Current shift pattern available: 37.5 hours per week, working 1 in 2 Saturdays, 1 in 4 Sundays.
• £8.27 per hour and weekly pay
• Subsidised on-site restaurant, free fruit (every day) and free breakfast (weekends only)
• You will also have the opportunity for at desk massages, family fun days, annual ball invitation, as well as the chance to win an iPad and holiday days/vouchers by entering a monthly draw.

If successful you will receive 10.5 days paid training before going live on phones with customers. Although initially a temporary contract you will be working towards a permanent contract - previous applicants have been offered as quickly as 2 weeks in!

Interested? Apply now!

Please note due to client requirements criminal background, financial background and referencing checks will be sought prior to starting work