French Speaking Customer Care Professional
- Employer
- American Express
- Location
- Brighton, East Sussex
- Salary
- Up to £11.54 per hour
- Closing date
- 5 Aug 2019
View more
- Sector
- Administration and Business Support
- Job Type
- Temporary
- Hours
- Full-time
Job Details
A fantastic opportunity to join a large financial institution. This role offers a great work life balance (no evening or weekend hours) and a very competitive hourly rate. The perfect candidate would speak business level English and French and sees themselves having a career with American Express. If this is you, read on!
Role & Responsibilities:
- Deliver extraordinary care to our Commercial American Express customers
- Build meaningful relationship through consultative questioning to ensure added value for the customer
- Enhance our customers' experience by identifying opportunities to offer products based on our Card members' needs
- Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
- Meet and exceed quality goals, compliance regulations and productivity targets
- Document necessary information
- Re-prioritize to adapt to the ever changing environment
Skills and Qualifications:
- Demonstrate personal excellence by remaining positive in difficult situations
- Display a passion to serve by delivering extraordinary service in every interaction with our customers
- The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis
- Strong interpersonal, communication and listening skills
- Strong verbal and written communication skills
- Confidence to position and sell products or services
- Excellent negotiation, influential and resourceful skills
- Analytical and problem solving skills with strong attention to detail
- Outstanding organisational skills
- Customer service & maintenance functionality
- Reconciliation of accounts
- Risk & credit management
- UK & French language essential
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert