French Speaking Customer Care Professional

Brighton, East Sussex
Up to £11.54 per hour
08 Jul 2019
05 Aug 2019
Manpower UK
Job Type

A fantastic opportunity to join a large financial institution. This role offers a great work life balance (no evening or weekend hours) and a very competitive hourly rate. The perfect candidate would speak business level English and French and sees themselves having a career with American Express. If this is you, read on!

Role & Responsibilities:

  • Deliver extraordinary care to our Commercial American Express customers
  • Build meaningful relationship through consultative questioning to ensure added value for the customer
  • Enhance our customers' experience by identifying opportunities to offer products based on our Card members' needs
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document necessary information
  • Re-prioritize to adapt to the ever changing environment

Skills and Qualifications:

  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering extraordinary service in every interaction with our customers
  • The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills
  • Confidence to position and sell products or services
  • Excellent negotiation, influential and resourceful skills
  • Analytical and problem solving skills with strong attention to detail
  • Outstanding organisational skills
  • Customer service & maintenance functionality
  • Reconciliation of accounts
  • Risk & credit management
  • UK & French language essential

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