Team Leader (Admin)

Job role: Team Leader (Admin)

Location: TAPFIN Shared Service Centre, Southampton

Job Purpose

TAPFIN has identified the need for a Team Leader (Admin) to support the operational process and delivery of TAPFIN managed service solutions to a specific client. The Team Leader will be responsible for supporting the Programme Director and Team to deliver a service driven culture, ensuring SLAs and key objectives are met.

The Team Leader is responsible for a Team of direct reports who manage the administration processes and procedures for all contingent workers/statement of work/outsourced workers. They should work within the employment policies of Manpower Group Solutions; they are also responsible for the recruitment and continuing development of their teams to ensure that they drive high performance and deliver against all MSP objectives, KPI's and SLAs.

Key Responsibilities

Team Management

• Responsible for team management including performance, development, training, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team
• Responsible for developing an extremely motivated team-working environment by engendering team spirit. Ensure regular 1-2-1s are undertaken, along with Team meetings to enhance performance.
• Line management of Admin co-ordinators
• Responsible for ensuring individual targets and also team targets are met.
• Responsible for effectively handling conflict, controlling performance and discipline issues effectively, earning the respect of those around you. You will lead the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards

Communication Management

• Supporting the delivery of the managed service programme to our client
• Supporting the strategic vision and development of the MSP programmes through a programme of continuous improvement
• Responsible for resolving and reducing errors impacting team performance (for example closing leavers on time - presentation to be delivered weekly to client)
• Responsible for issue management and resolution
• Support the resolution of invoicing issues and identifying continuous improvements
• Ensure compliance internally and externally at all stages of the recruitment process
• Support Serviceline Remedy (query resolution) and reducing ticket volumes. Ensuring tickets are raised and closed within SLAs
• Able to handle complex situations and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation

Essential Key skills and experience

• Demonstrable track record in contract and temporary recruitment with experience covering all aspects of the recruitment process / cycle
• Strong understanding of the temporary worker models and legislation
• An understanding of managed service programmes
• Target driven and results focused - with a track record of delivering against objectives
• High level of customer service skills
• Experience of working with bespoke software
• Experience of managing complex situations through to resolution
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
• A pro-active, flexible, can do attitude is essential
• Smart and bright with a rolled-up sleeves mentality
• Ability to manage in changing environments and work in virtual teams
• Able to influence at the highest level - internally and externally
• Able to deliver work on time to a consistently high standard
• Charismatic, friendly, presentable in a corporate environment - makes a strong, positive first impression
• Planning- time management, activity, presentations, collateral
• Excellent relationship building skills - internal and external clients
• Self-evaluation- a constant analysis of self-performance and capability with a commitment to continuous improvement
• Tenacious, able to overcome challenges, resilient
• Highly self-motivated- able to self-manage

Desirable Skills and Experience

• Proven track record in delivering neutral vendor managed service programmes
• Experience in an on-site recruitment environment
• Good project management skills

To apply or find out more call Sabeya 07515325251 or click 'apply'