Infrastructure Support Specialist III

Undisclosed Company
Greater Manchester, Manchester
Up to £24.12 per hour
10 Jul 2019
07 Aug 2019
Manpower UK
Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking an Infrastructure Support Specialist III (Skype Support) based on their customer site in Manchester. This is a Full-time, temporary role for 6 months, Monday to Friday, 9.00am - 5.15pm, to start ASAP. The role is paying £24.12 per hour Ltd/Umbrella company

Role Description:

We are looking to recruit an Exchange, Active Directory and Skype 3rd-Line support Professional to join a highly skilled and dynamic team based in Manchester, undertaking a mixture of project work and 3rd line support for global clients, where there may be occasional opportunities for travel if desired.

You will be managing, configuring and supporting Exchange, Active Directory and Skype servers, so you must have recent high-level support experience and a very good level of technical understanding of AD and Exchange, and Skype IM & Presence experience. Experience of Skype Enterprise Voice would also be advantageous.

Successful candidates will likely have worked in a similar role within an Enterprise Environment to obtain the necessary skill level we require, although it is possible you have enough knowledge and experience if you have worked in a very hands-on role in a smaller company.

The role requires a highly motivated, customer-facing individual with strong analytical troubleshooting, excellent communication (verbal and written) and organisation skills. The ideal candidate will have at least 5 years industry experience with a proven track record in a similar role.

The job holder will work predominantly core Mon-Fri office hours but will be expected to occasionally participate in out of hours scheduled activities and may at some future point potentially be required to join 24x7 callout operated on a rota basis.

Details Job Description:

  • Able to demonstrate a pro-active approach to monitoring, eliminate recurring issues, patch deployment, root cause analysis.
  • Provide technical expertise (at a good competent level) as a third line technical support; also as required able to provide technical design proposals requested from our customers.
  • Willing and able to learn new technologies and tooling quickly.
  • Utilise and supplement technical documentation to support solutions and initiatives.
  • Liaise with wider support staff at all other levels, including willingly providing assistance to appropriate peers and 1st/2nd line support staff as necessary.
  • Flexible and able to travel to customer sites if mandated, sometimes at short notice.
  • Strong general experience in infrastructure, administration and systems/network support.

Essential Skills/Qualifications:


  • Excellent diagnosis skills
  • Adherence to standards
  • Ability to work well in a team
  • Good written and verbal communication skills
  • Flexibility to travel and work out of hours where necessary
  • Excellent team player but also have the ability to work independently / unsupervised.
  • Hands-on
  • Customer Facing
  • Understanding of SLAs

Skillset (Essential):

  • At least one years experience in a similar role
  • Ability to self learn
  • Active Directory 2008/2012/2016
  • Exchange 2010/2013/2016
  • Skype 2015
  • AD Group Policy

Experience/Training (Essential):

  • MCSE or substantially equivalent industry experience
  • 5+ Years Experience in a similar role in an Enterprise Environment
  • Hands-on and Flexible
  • Self Managing
  • Customer Facing
  • Understanding of SLAs

Desirable Skills/Qualifications:

  • Microsoft Exchange 2010/2013/2016
  • Microsoft Skype 2015
  • Expertise in Microsoft Windows 2008/2012/2016 Server technologies
  • Knowledge of Windows client O/S (Windows 7, Windows 8, Windows 10).
  • Full driving license.

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