Head of Digital & Customer Experience-B2C
- Employer
- The Open University
- Location
- Buckinghamshire, Milton Keynes
- Salary
- £75000 - £85000 per annum
- Closing date
- 22 Jul 2019
View more
- Sector
- Marketing and PR
- Job Type
- Permanent
- Hours
- Full-time
Job Details
Calling All Customer Journey Leaders!
Based in Milton Keynes, you will be indirectly leading a team of 40, and you will be tasked with overseeing the Transformation of the Externally facing Digital Estates.
Responsibilities include:
Working as part of a joint leadership team, drive the delivery of a new integrated Marketing & Communications function, role modelling leadership and collaboration across the wider function
Understanding the bigger picture about the User Experience requirements and turning that into a strategy, identifying and delivering continual change to the digital landscape.
Consistently reviewing the Full Digital Life cycle of the Customer and identifying improvement areas where necessary, and deployment relevant updates to the Customer Experience team
Digital optimisation - Leading a programme of website optimisation initiatives to optimise site performance based on performance analysis, AB tests and latest competitor and industry developments
Drive a step change in digital analytics, measuring and monitoring the effectiveness of our websites and promoting data driven enhancements
About You
Are you a passionate customer experience strategy & design leader who delivers digital experiences that improve brand engagement and commercial return?
Have you developed user centred, agile digital product development teams who work collaboratively to produce fantastic work?
Have you managed a complex web terrain for a large organisation, leading on strategy, digital governance and the integration of transformational technologies?
Are you fanatical about customer insight and digital analytics and using these to drive change?
Have you lead a large Digital team?
What Can We Offer?
In return, we can offer you a highly attractive package, including a salary reflective of your skills, experience and characteristics. We can also include a range of exclusive and desirable benefits, including a pension scheme that is near unbeatable!
Interested? Know someone who would be? Have any more questions before committing your interest? Either way, click on the Apply button below to begin contact, and a Manpower representative will contact you back from there.
Company
Manpower are working with The Open University as their strategic partner for all temporary, contingent and permanent requirements across their various locations.
How would you like to help someone change their life?
The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent.
Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.
All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.
Testimonials
Jo Priddey
I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.
Charles White
The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.
Anonymous
So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.
Sarah George
Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.
Thecla Chakunte
Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert