Head of Digital & Customer Experience-B2C
Calling All Customer Journey Leaders!
Based in Milton Keynes, you will be indirectly leading a team of 40, and you will be tasked with overseeing the Transformation of the Externally facing Digital Estates.
Working as part of a joint leadership team, drive the delivery of a new integrated Marketing & Communications function, role modelling leadership and collaboration across the wider function
Understanding the bigger picture about the User Experience requirements and turning that into a strategy, identifying and delivering continual change to the digital landscape.
Consistently reviewing the Full Digital Life cycle of the Customer and identifying improvement areas where necessary, and deployment relevant updates to the Customer Experience team
Digital optimisation - Leading a programme of website optimisation initiatives to optimise site performance based on performance analysis, AB tests and latest competitor and industry developments
Drive a step change in digital analytics, measuring and monitoring the effectiveness of our websites and promoting data driven enhancements
Are you a passionate customer experience strategy & design leader who delivers digital experiences that improve brand engagement and commercial return?
Have you developed user centred, agile digital product development teams who work collaboratively to produce fantastic work?
Have you managed a complex web terrain for a large organisation, leading on strategy, digital governance and the integration of transformational technologies?
Are you fanatical about customer insight and digital analytics and using these to drive change?
Have you lead a large Digital team?
What Can We Offer?
In return, we can offer you a highly attractive package, including a salary reflective of your skills, experience and characteristics. We can also include a range of exclusive and desirable benefits, including a pension scheme that is near unbeatable!
Interested? Know someone who would be? Have any more questions before committing your interest? Either way, click on the Apply button below to begin contact, and a Manpower representative will contact you back from there.